REFUND & RETURN

RETURN ELIGIBILITY

We accept returns under the following conditions:

– Return request is raised within 7 days of delivery for defective or damaged items

– Return request is raised within 10 days of delivery for all other eligible returns

– Item is unused, unopened, and in its original packaging with all tags, accessories, and documentation intact

– Proof of purchase (order confirmation email or order ID) is provided

NON-RETURNABLE ITEMS

The following items are not eligible for return under any circumstances unless they arrive damaged or defective:

– Opened board games or card games — once the seal is broken, the item cannot be returned

– Spiritual and puja items that have been opened or used

– Digital products and downloadable content

– Subscription products once activated

– Perishable or consumable items

– Items marked as “Final Sale” or “Non-Returnable” on the product page

– Items without original packaging or missing components

HOW TO INITIATE A RETURN

To initiate a return, please follow these steps:

Step 1 — Contact Us

Email hello@yugam.asia within the eligible return window with:

– Your order ID

– Product name

– Reason for return

– Clear photographs of the item (mandatory for damaged or defective claims)

Step 2 — Await Approval

Our team will review your request and respond within 2 working days. We will confirm whether your return is approved and provide further instructions.

Step 3 — Ship the Item

Once approved, securely pack the item in its original packaging and ship it to:

Returns Department

Forging Minds IT Solutions (OPC) Private Limited

F4, Fortune Enclave, #22, 
Rukmani Street, Krishnapuram, Ambattur,
Chennai – 600053, Tamil Nadu, India

Please use a trackable shipping method. Yugam is not responsible for items lost or damaged in return transit.

Step 4 — Inspection & Confirmation

Once we receive the item, we will inspect it within 3 working days and notify you of the outcome.

RETURN SHIPPING COSTS

– Return shipping costs are borne by the customer in all cases

– Original shipping charges are non-refundable

– Exception: If the item received is damaged, defective, or incorrect, Yugam will reimburse reasonable return shipping costs upon submission of the shipping receipt

REFUNDS

Upon successful inspection and approval of your return:

– Refunds are processed to your original payment source only

– Refund processing time is 7–10 working days from the date of return approval

– Your bank or payment provider may take additional time to reflect the refund in your account

– Original shipping charges are not refunded unless the return is due to our error or a defective product

Please note: Yugam does not offer cash refunds. All refunds are processed electronically to the original payment source.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective:

– Contact us at hello@yugam.asia within 48 hours of delivery

– Include your order ID, a description of the damage, and clear photographs

– We will arrange a replacement or full refund at no additional cost to you, including return shipping reimbursement

– Claims raised after 48 hours for transit damage may not be accepted as we cannot verify the cause

INCORRECT ITEMS

If you receive an item different from what you ordered:

– Contact us at hello@yugam.asia within 48 hours of delivery with your order ID and photographs

– We will arrange return pickup and dispatch the correct item at no additional cost

– If the correct item is unavailable, a full refund will be issued

CANCELLATIONS

Orders may be cancelled before they are dispatched by the vendor partner.

– To cancel, email hello@yugam.asia immediately with your order ID

– If the order has already been dispatched, cancellation is not possible and the standard return process applies

– Approved cancellations are refunded to the original payment source within 7 working days

EXCHANGE POLICY

We do not currently offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.

SUBSCRIPTION PRODUCTS

Subscriptions activated after purchase are non-refundable.

If you have been charged for a subscription renewal you did not intend, contact us at hello@yugam.asia within 48 hours of the charge and we will review the case on its merits.

DISPUTES & ESCALATIONS

If you are not satisfied with the resolution provided by our support team, you may escalate your concern to our Grievance Officer:

Divya Kohli

Forging Minds IT Solutions (OPC) Private Limited

F4, Fortune Enclave, #22, 
Rukmani Street, Krishnapuram, Ambattur,
Chennai – 600053, Tamil Nadu, India

Email: Divya.kohlifm@gmail.com

Grievances will be acknowledged within 24 hours and resolved within 30 days.

POLICY UPDATES

We reserve the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

CONTACT US

For all return and refund queries:

Email: hello@yugam.asia

Monday to Saturday — 9am to 6pm IST

Forging Minds IT Solutions (OPC) Private Limited

F4, Fortune Enclave, #22, 
Rukmani Street, Krishnapuram, Ambattur,
Chennai – 600053, Tamil Nadu, India