PRIVACY & POLICY

Who we are

Yugam.asia is a Pan Asia cultural and lifestyle commerce platform operated by: Forging Minds IT Solutions (OPC) Private Limited

F4, Fortune Enclave, #22, Rukmani Street,
Krishnapuram, Ambattur,
Chennai – 600053, Tamil Nadu, India

Email: privacy@yugam.asia

INFORMATION WE COLLECT

We collect the following types of information:

a) Information You Provide Directly

– Name, email address, phone number when you register, place an order, or contact us

– Billing and shipping address for order fulfilment

– Payment information — processed securely by Razorpay; we do not store your card or banking details on our servers

– Messages or inquiries submitted via our contact or partner inquiry forms

– Newsletter subscription details

b) Information Collected Automatically When you visit yugam.asia, we automatically collect certain information including:

– IP address and browser type

– Pages visited and time spent on site

– Referring URLs

– Device type and operating system

– Cookie data (see Section 6)

HOW WE USE YOUR INFORMATION

We use the information we collect to:

– Process and fulfil your orders

– Send order confirmations and updates

– Respond to your inquiries and support requests

– Send newsletters and promotional content (only if you have opted in)

– Improve our website and user experience

– Comply with legal obligations under Indian law including the Information Technology Act, 2000 and applicable Consumer Protection rules

– Detect and prevent fraud or misuse

SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

a) Vendor Partners

To fulfil your order, we share your name, delivery address and order details with the relevant vendor partner who ships the product to you. Each vendor partner is required to handle your data responsibly.

b) Payment Processors

Razorpay processes payments on our platform. Your payment information is subject to Razorpay’s Privacy Policy available at razorpay.com/privacy.

c) Service Providers

We use the following third party tools to operate and improve yugam.asia:

– Google Analytics — website traffic analysis (Google Privacy Policy: policies.google.com/privacy)

– Meta Pixel — advertising and remarketing (Meta Privacy Policy: facebook.com/privacy/policy)

– Mailchimp or Mailerlite — email marketing (subject to their respective privacy policies)

– WhatsApp Business — customer support communication

These providers may access your data only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.

d) Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority in India or the jurisdiction applicable to the request.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

DATA RETENTION

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

Order records are retained for a minimum of 7 years as required under Indian GST and tax regulations.You may request deletion of your account and personal data at any time by writing to privacy@yugam.asia, subject to our legal retention obligations.

COOKIES

Yugam.asia uses cookies — small text files stored on your device — to enhance your browsing experience.

We use the following types of cookies:

– Essential Cookies: Required for the website to function (cart, session management)

– Analytics Cookies: Google Analytics to understand how visitors use our site

– Marketing Cookies: Meta Pixel for advertising purposes

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

By continuing to use yugam.asia, you consent to our use of cookies as described above.

YOUR RIGHTS

Under applicable Indian law and as a matter of good practice, you have the right to:

– Access the personal data we hold about you

– Request correction of inaccurate data

– Request deletion of your data (subject to legal obligations)

– Withdraw consent for marketing communications at any time

– Lodge a complaint with our Grievance Officer (see Section 9)

To exercise any of these rights, write to privacy@yugam.asia with your request. 

We will respond within 30 days.

DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Payment transactions are encrypted and processed through Razorpay’s secure payment infrastructure.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer:

Divya Kohli

Forging Minds IT Solutions (OPC) Private Limited

F4, Fortune Enclave, #22, Rukmani Street,
Krishnapuram, Ambattur,
Chennai – 600053, Tamil Nadu, India

Email: Divya.kohlifm@gmail.com

Complaints will be acknowledged within 24 hours and resolved within 30 days of receipt.

CHILDREN’S PRIVACY

Yugam.asia is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@yugam.asia and we will delete it promptly.

THIRD PARTY LINKS

Our website may contain links to third party websites including our vendor partners. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.Continued use of yugam.asia after any changes constitutes your acceptance of the updated policy.

CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy:

Email: privacy@yugam.asia

Forging Minds IT Solutions (OPC) Private Limited

F4, Fortune Enclave, #22, Rukmani Street,
Krishnapuram, Ambattur,
Chennai – 600053, Tamil Nadu, India