SHIPPING POLICY

ORDER PROCESSING

– Orders are processed within 1–2 working days of payment confirmation

– Orders placed on weekends or public holidays will be processed on the next working day

– You will receive an email confirmation once your order has been dispatched, including tracking details where available

– Processing times may vary during peak seasons, festivals, or promotional periods

DOMESTIC SHIPPING — INDIA

We currently ship to all serviceable pin codes across India.

Estimated delivery timelines:

– Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 3–5 working days

– Tier 2 & Tier 3 cities: 5–7 working days

– Remote and rural areas: 7–10 working days

These are estimated timelines only and are not guaranteed. Actual delivery may vary based on location, courier partner availability, and external factors beyond our control.

SHIPPING CHARGES

Shipping charges, if applicable, are calculated at checkout based on your delivery location and order value.

Any applicable shipping charges will be displayed clearly before you complete your purchase. Promotional shipping offers are communicated separately and are subject to their own terms.

PAYMENT METHOD

Yugam.asia currently accepts online payment only via Razorpay.

Accepted payment methods include:

– UPI

– Credit and debit cards (Visa, Mastercard, RuPay)

– Net bankingCash on Delivery (COD) is not available at this time.

ORDER FULFILMENT BY VENDOR PARTNERS

Products on yugam.asia are fulfilled directly by our vendor partners.

– Each vendor partner ships orders using their preferred reputable courier partner

– Tracking information will be shared with you once available from the vendor partner

– In some cases, orders containing products from multiple vendors may arrive in separate packages and at different times

– Yugam coordinates with vendor partners on your behalf to ensure timely dispatch

ORDER TRACKING

Once your order is dispatched:

– You will receive a shipping confirmation email with tracking details where available

– You can also track your order by contacting us at hello@yugam.asia with your order ID

– Tracking information may take up to 24 hours to update after dispatch

FAILED DELIVERY & RETURNED TO ORIGIN (RTO)

If a delivery attempt fails due to:

– Incorrect or incomplete address provided by the customer

– Customer unavailability after multiple delivery attempts

– Refusal to accept the package

…the package will be returned to origin (RTO) by the courier.

In such cases:

– Reshipping costs are borne by the customer

– We will contact you to confirm your address and arrange redelivery upon receipt of reshipping payment

– If you choose not to reship, a refund will be issued after deducting original shipping charges and return courier costs

To avoid failed deliveries, please ensure your delivery address and contact number are accurate at the time of placing your order.

DAMAGED IN TRANSIT

If your order arrives damaged:

– Do not accept the package if damage is visible at the time of delivery — request the courier to mark it as damaged

– If damage is discovered upon opening, contact us at hello@yugam.asia within 48 hours of delivery with your order ID and photographs

– We will coordinate with the vendor partner to arrange a replacement or refund as per our Refund & Returns Policy

INTERNATIONAL SHIPPING

International shipping to NRI communities and SE Asia markets is coming soon.

Please subscribe to our newsletter at yugam.asia to be notified when international shipping becomes available in your region.

For urgent international inquiries, contact us at hello@yugam.asia and we will do our best to assist.

SHIPPING DELAYS

Yugam.asia and our vendor partners are not liable for shipping delays caused by:

– Natural disasters or adverse weather conditions

– Strikes or civil unrest

– Public holidays or peak seasonal demand

– Courier partner delays

– Any other circumstances beyond our reasonable control

We will make every effort to communicate delays to you as soon as we are informed by our vendor partners or courier partners.

POLICY UPDATES

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

CONTACT US

For all shipping related queries:

Email: hello@yugam.asia

Monday to Saturday — 9am to 6pm IST

Forging Minds IT Solutions (OPC) Private Limited

F4, Fortune Enclave, #22, 
Rukmani Street, Krishnapuram, Ambattur,
Chennai – 600053, Tamil Nadu, India